Robinson Toms Recruitment Job Reference:: 2501
Job Title:: Collections Manager West Midlands Salary range up to 45,000 + bonus to 10% of salary plus all large company benefits eg life & health cover contributory pension.
Location:: Mids
Salary:: Salary range up to 45,000 + bonus to 10% of base salary plus large company benefits

Our client a leading head lessor seeks a Collections Manager to manage the Collections department and lead and motive a team of collectors liaising with internal and external 3rd party suppliers.

Your role will encompass decreasing delinquency and maximising collected amounts/recovered assets, minimizing losses while ensuring a balanced customer service. You will be responsible for complying with defined service level standards.


• To ensure team is efficient and effective, giving on-going support to Collection Team Leader and Collections Officers.
• Organise, prioritise and delegate workloads.
• Manage the team on a day-to-day basis through given systems and procedures.
• Conduct effective appraisals for all team members.
• Maximize collection of overdue cash flow and minimize bad debt provision.
• Directly supervise all collection processes and procedures to ensure that policies are fulfilled.
• Final Review of Delinquent Debtors File.
• Provide weekly/monthly/quarterly and ad hoc reports for the management with measurements against agreed KPI’s.
• Final Conversation with delinquent debtors, advising of intention to terminate and repossess.
• Issuing appropriate termination notices.
• Ensuring that Customer Agreements are closed down on system correctly.
• Taking all necessary steps to protect the security of company assets.
• Liaising with Repossession Agents to recover/deliver vehicles to appropriate remarketing sites.
• Administration of inventory disposal process.
• Reviewing files with Collections Team Leader/Company Solicitor ensuring appropriate action is being taken on recoveries.
• Liaising with Administrators/Liquidators and Lodging claims on behalf of VFS/attending necessary meetings.
• Monitoring/Reporting Legal Recoveries to Senior Management.
• Attending Monthly Legal Review with Collections Team Leader/Company Solicitor/External Solicitors.
• Undertake any ad hoc tasks/projects to meet business requirements.
• Be responsible for your own health and safety whilst conducting business operations in accordance with Company policy.
• Develop and monitor alternative ways to collect/recover bad debts, liaise with 3rd party lawyers.
• Undertake loss and recovery analysis on a contract by contract and portfolio basis.
• Develop and maintain collection strategy and process
• Support the Team Leader in reviewing highly complex and sensitive cases
• Manage best trade-off between maximum collected amounts and customer experience
• Recruit, develop, train and retain talented people for the team
• Develop a result-oriented working environment within the team
• Proactively ensure training and proper supervision of delinquency management in the team
• Responsible for the compliance with service level standards in the team
• Monitor key responsibilities of direct reports and lead them in the achievement of objectives for their area of responsibility
• Assess and ensure the competency of the Collection Team Leader and Officers and reinforce accountability through Management by Objectives and monitor target achievement
• Organize Best Practices sharing and implementation within the team
• Undertake Remarketing and Asset Management Activities as required and liaise with remarketing team

Candidate Profile

We are seeking applications from those with experience of leading a collections team in the asset finance sector

Please do not apply if you do not have experience of people leadership in a collections capacity

You must also sensibly & sustainably commutable to our clients West Midlands offices – we are happy to disclose location to suitably qualified applicants

Examples attributes required include :

Customer focus
Integrity and Trust
Priority Setting
Learning on the fly
Managing Diversity
Functional/Technical Skills
Negotiation & Persuasion
Active Listening
Effective communication
Critical Thinking
Good judgment and Decision Making
Effective Time Management
Problem Solving
Attention to Detail
Business Knowledge

We are happy to share the detailed job description with appropriately experience & located applicants.

Salary range up to £45,000 + bonus to 10% of salary plus all large company benefits eg life & health cover contributory pension.



Contact:: Sean Toms
Phone:: + 44 ( 0 ) 1743.821472