THC Recruitment Job Reference:: CS/LON/JR1
Job Title:: Collections Team Leader
Location:: London
Salary:: 28-32

Collections Team Leader 




Our client is one of Europe’s most trusted providers of outsourced loan management and standby servicing solutions and is home to a wide range of financial services working with many of the UK High Street Banks and Credit Card providers.

We are recruiting for an experienced Team Manager to manage our collections business functions reporting to the Operations Manager. The role provides an opportunity to use your skills in a pro-active and innovative organisation that is committed to providing customers with fair outcomes and a quality service to its clients.


Your Role:


Manage, motivate and lead  whilst maintaining productive relationships.

Case reviews and write-off requests.

Provide weekly and monthly reports.

Performance Management of the team through 1-2-1 meetings

Review of complex complaint investigations/responses.

Resolve escalated complaints.

Handling internal queries generated by the team.

Participate in and /or lead operational projects.

Day to day auctioning of a specialised work queue.


Essential skills:


Supervisory/team leader capacity, preferably in a financial services or regulated industry.

Excellent motivational and communication skills.


If interested in this role, please email your CV to

Contact:: Julie Ramsay
Phone:: 01279 713900