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THC Recruitment Job Reference:: CSC/STAFFS/MD2
Job Title:: Customer Service Co-ordinator
Location:: Mids
Salary:: OTE 26K plus great benefits

Customer Service Co-ordinator


£22000 per annum OTE £26K plus great benefits

Our client, a prestigious market leader is recruiting for two permanent Customer Service Co-ordinators. You will have the ability to liaise well with sales people and pass on leads and ensure they take up the leads. You will be tenacious and organised.

Experience in a customer service role ideally within the financial services, construction, agricultural or plant hire would be an advantage sectors.

Your responsibilities include:-

• Telephone interaction with customers, the company’s field-based finance sales team and their dealer sales personnel

• Responding effectively to in-bound enquiries to help the sales teams to maximise specific product sales

• Help to maintain customer and dealer sales relationships

• Administration, compliance with regulation, company policy and procedures

You will have all or a combination of the following skills, qualities and attributes:-

• Team working

• Excellent phone technique and customer service

• Attention to detail, accurate, good organisational skills;

• Can-do approach, tenacious, confident

• Self-motivated, ability to work effectively with minimal supervision;

• Desire to learn and develop within this newly created role; and

• Awareness of Anti-Money Laundering, Data Protection Act, Fraud Awareness, Consumer Credit Act, Know Your Customer due diligence, Treating Customers Fairly (training will be provided).

Excellent company package:

• Competitive basic salary

• Bonus scheme

• Generous Pension Scheme

• Preferential loan schemes

• Sharesave Scheme

• Private Healthcare

• Dental scheme

• Gym facilities

• 37.50 hours per week

• Office-based

• 25 days holiday plus Bank Holidays

Qualifications & Experience

• Minimum Grade C in GCSE English and Maths, or equivalent.

If interested in this role, please email your CV to

Contact:: Mark Dew
Phone:: 01279 713900