New Leaf Search Job Reference:: CCV/J2276
Job Title:: J2276 - Collections Account Manager - UK, Gtr London / SE Eng - Asset Finance
Location:: London
Salary:: To 29,500 plus excellent bonus and benefits
Salary: To £29,500 plus excellent bonus and benefits
Location: UK, Gtr London / SE Eng
Bonuses: Excellent
Benefits: Excellent
Job Function:  Credit Risk & Collections
Vacancy Type:  Permanent
Asset Type / Sector: All Assets / Sector
Job Description : Ref: J2276 - Our client is seeking a Collections Account Manager to join their collections team with the remit of chasing and managing arrears and default across all their business channels. You will have excellent organisation and communication skills with experience of Collections and Instalment Credit default with sound knowledge of CCA legislation. Salary: To £29,500 plus excellent bonus and benefits. Location: UK, Gtr London / SE Eng.


Chase arrears across business channels by phone and mail (including large Corporates, Authorities and Flow Business).
Follow up all returned direct debit payments.
Raise arrears letters and default notices as appropriate.
Raise late payment interest invoices and follow through to ensure prompt payment.
Liaise with Head of Collections and colleagues on serious delinquencies and help coordinate any actions required to minimise losses.
Liaise with Asset Management to ensure we manage default outcomes while retaining best value for our assets.
Liaise with accounts department to ensure correct allocation of cash.
Investigate and ensure overpayments are corrected.
Work in accordance with the latest procedures and policies.
Ensure compliance with Consumer Credit Legislation and DPA.
Preparation of any legal paperwork required for serious cases where repossession or litigation are required.
Be proactive in developing process and procedure in a changing business.
Attending the Serious Arrears meeting as required.


Good organisational skills.
Good knowledge of excel and other Microsoft systems.
Ability to work independently in a small team.
Good Telephone communication skills.
Working knowledge of leasing IT platforms useful but not essential.
Experience of Collection of Instalment Credit default preferred.
Knowledge of CCA legislation preferred.
Act with integrity at all times and embrace the philosophy of treating customers fairly.
Experience of regulated consumer collections; beneficial if you have some knowledge of litigation and negotiation.
Need to be strong on consumer debt, (TCF and vulnerable customers).

We will only consider applications from candidates with proven relevant experience from the Asset Finance and Leasing Industry.

Contact:: Jane Theobald
Phone:: +44 (0) 203 740 7222