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New Leaf Search Job Reference:: OSV/J2288
Job Title:: J2288 - Financial Services Sales & Operations Support - France, Lyon - Asset Finance
Location:: Europe
Salary:: 35,000 - 50,000 subject to experience
J2288 - Our client is seeking a Financial Services Sales & Operations Support executive to support their business in France. You will be the link between the distributors / customers locally and their Credit underwriting function in Spain. Quick turnaround of finance proposals and the preparation of complete and accurate deal packages are key elements of the position. Depending on the candidate profile, the position offers room to grow in responsibility towards underwriting and risk management. Salary: €35,000 - €50,000. Location: France, Lyon.


First point of contact of Financial Services in France for sales, distributors and customers.
Preparing finance proposals via the front-end finance system after collecting the relevant documentation and information from customers and distributors.
Follow-up with customer on contract signature and other required documents upon credit approval.
Administer correspondence from distributors, customers and sales to ensure timely response on portfolio management, collection change requests, etc.
Respond in a timely manner to customer service requests and drive towards issue resolution.
Support the follow-up of rejected Direct Debit payments or outstanding balances.
Administer end-off lease process.
Support repossession efforts in lessee default situations.
Support projects & initiatives to improve processes to improve customer experience.
Support testing efforts during system upgrades.


Minimum qualification apprenticeship of formal training at bank or credit institution.
Minimum 1 - 3 years of experience in credit operations / customer service or risk function within a leasing company, financial institution or financial services.
Good interpersonal skills and ability to communicate a decision clearly across all levels of business.
Fluency in French and English is a must, an additional European language is a plus.
Excellent verbal and written communication skills.
Ability to work remotely with customers, distributors and employees.
Customer responsive, solution driven & clear sense of urgency.
Excellent computer skills, including Excel & Word.
Ability to travel up to 25% of time and Valid EU work permit.

We strongly favour applicants with proven relevant experience in Financial Services; particularly in Asset Finance and Leasing.

Contact:: Jane Theobald
Phone:: +44 (0) 203 740 7222